Privacy Policy | Synaptiq

1. Introduction

Synaptiq ("we", "us", "our") operates an online AI development school accessible at this website. This Privacy Policy describes how we collect, use, store and protect personal information belonging to visitors and learners. It also explains the rights you have over your data and how to exercise them.

We take a straightforward approach to data: we collect what is needed to provide our educational programmes and communicate with learners, and we do not use that data for purposes beyond this without your informed agreement.

If you have questions about anything in this policy, please contact us at [email protected].

2. Data Controller

The data controller for information collected via this website is:

Synaptiq
210 Thanon Phuket, Talat Yai
Phuket 83000, Thailand
Email: [email protected]

3. What Personal Data We Collect

3.1 Information You Provide Directly

Full name (required for contact form and enrolment)
Email address (required for contact form and enrolment)
Phone number (optional on contact form)
Message content submitted via contact form
Programme preferences indicated during enquiry

3.2 Information Collected Automatically

Browser type and version
Pages visited and time spent on each page
Referring URL
Device type and operating system
IP address (used for geographic analysis, not personal identification)
Cookie consent preferences stored in your browser

4. Legal Basis for Processing

We process personal data under the following legal bases, in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and applicable international standards:

Consent: For optional communications such as programme updates or newsletters, which you may withdraw at any time.
Contractual necessity: To process enrolment, schedule mentor sessions, and deliver programme access.
Legitimate interests: To improve our website, respond to general enquiries, and maintain records necessary for business continuity.
Legal compliance: Where we are required by law to retain records.

5. How We Use Your Data

Responding to contact form enquiries
Processing programme enrolment and managing learner accounts
Scheduling and coordinating mentor sessions
Sending programme materials and updates relevant to your enrolment
Sending optional communications if you have opted in
Improving the website and programme content based on aggregate usage data
Complying with legal and regulatory requirements

We do not use your data to serve advertising, and we do not sell or transfer your data to third parties for their commercial purposes.

6. Data Sharing

We share personal data only in the following circumstances:

Service providers: Third-party tools used to operate our website and communications (hosting, email delivery). These providers process data on our behalf and are bound by data processing agreements.
Legal requirements: Where disclosure is required by applicable law, court order, or regulatory authority.
Business transfer: In the event of a merger, acquisition, or sale of the school, personal data may transfer to the acquiring party subject to equivalent privacy protections.

7. Data Retention

Contact form enquiries: retained for 12 months from submission, then deleted.
Learner enrolment data: retained for the duration of the programme plus 24 months, then deleted unless a legal retention obligation applies.
Financial records related to enrolment: retained for 5 years for tax compliance purposes.
Cookie preference data: stored in your browser and governed by your browser settings.

8. Data Protection Measures

We apply reasonable technical and organisational measures to protect personal data, including:

HTTPS encryption for all data transmitted via this website
Access controls limiting who within Synaptiq can view personal data
Service providers selected based on security practices and contractual data protection terms
Regular review of data access and storage arrangements

In the event of a data breach that is likely to result in risk to your rights or freedoms, we will notify affected individuals and the relevant supervisory authority within the timeframes required by law.

9. Cookies

This website uses cookies to store your consent preference and for basic site functionality. Optional cookies for analytics or marketing are only activated if you accept them via the cookie banner.

For full details, please see our Cookie Policy.

10. Your Rights

Under Thailand's PDPA and applicable international standards, you have the following rights regarding your personal data:

Right of access: Request a copy of the personal data we hold about you.
Right to rectification: Ask us to correct inaccurate or incomplete data.
Right to erasure: Request deletion of your data where there is no overriding legal basis for retention.
Right to portability: Receive your data in a structured, machine-readable format where technically feasible.
Right to object: Object to processing based on legitimate interests.
Right to withdraw consent: Withdraw consent for optional processing at any time without affecting the lawfulness of prior processing.
Right to lodge a complaint: Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand or another competent supervisory authority in your jurisdiction.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

11. Third-Party Links

This website may contain links to external sites, including documentation for open-source tools used in our programmes. We are not responsible for the privacy practices of third-party websites and recommend you review their policies before submitting any personal information to them.

12. Children's Privacy

Our programmes are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected such data, please contact us and we will take prompt steps to delete it.

13. International Transfers

Our primary operations are based in Thailand. If any service provider processes data outside Thailand, we ensure that appropriate safeguards — such as contractual data protection clauses — are in place to maintain an equivalent level of protection.

14. Changes to This Policy

We may update this policy from time to time. The updated date at the top of this page will reflect any revisions. For material changes, we will notify enrolled learners by email. Continued use of this website after an update constitutes acceptance of the revised policy.

15. Contact

For any privacy-related questions or to exercise your rights:
Email: [email protected]
Address: 210 Thanon Phuket, Talat Yai, Phuket 83000, Thailand